Technical Support

Our Technical Support team offer rapid, practical and cost effective solutions - across Melbourne. Our team can visit you onsite, or you can bring your hardware and equipment to our service centre.

If your computer:

• Won’t turn on or there is no picture on the screen
• Has been hit by a virus (or 10 of them)
• Is running really slowly
• Has never been backed up
• Is out of space
• Has programs that have error messages that you don’t understand

We can come in and help you with your computer problems, either on-site or you can bring your computer in to us.

We endeavour to respond to most requests within a few hours as we understand the frustration and loss of productivity that 'downed' systems can cause.

Our team can assist with:

• Recovery and restoration after a hardware failure, virus, trojan or worm attack or corruption
• Hardware services in adding, configuring or removing hardware components from the computers or network
• Peripherals such as printers, routers, scanners, USB devices, wireless products (Bluetooth, 802.11x, Infrared), security devices
• Server and workstation maintenance, patch management for Windows, Office and other product updates
• Security services in terms of firewalls, anti-virus products, spyware removal programs and vulnerability analysis
• Backup systems including hardware, software, scheduling and off site advice.
• Installing programs and networking those programs between workstations on the network (eg. MYOB Premier, QuickBooks, etc)
• Internet configuration including Internet access, browsing configuration, VPNs, router / firewall configuration, email systems (Exchange, Outlook and Outlook Express), remote desktop and Outlook Web Access

For more information

To find out how we can assist your business with application programming, strategically sound IT consulting services, outsourced IT support, or technical support, visit our contact page.